Our justice services help people build safer, more stable futures by addressing the challenges that can contribute to offending and reoffending. We believe rehabilitation should be at the heart of an effective justice system, giving people the opportunity to make positive changes that benefit themselves, their families and their communities.
We know that with the right support, people can and do turn their lives around. With more than 50 years’ experience delivering justice services, we work closely with commissioners, prisons, probation and local partners to reduce reoffending, improve wellbeing and create safer communities.
supported in our justice services
the number of prisons we operate in, as well as probation regions across England and Wales
in our justice services would recommend our services to others
We deliver a range of specialist prison-based services, including departure lounges and targeted interventions to help people prepare for a successful return to the community.
We also deliver Commissioned Rehabilitation Services for adults on remand, serving custodial sentences and under Probation supervision in the community, supporting in areas from wellbeing and personal development to accommodation advice, in both prisons and local communities across England and Wales,
We provide a range of supported housing services for people leaving custody or with experience of the justice system who would otherwise be held in prison or be homeless. This includes Our CAS-2 (Community Accommodation Service Tier 2).
Our Criminal Record Support Service supports people to understand and overcome the barriers that criminal records can create in employment, education and everyday life.
Nacro provides support in prison and after release. This includes Through the Gate services, short-term housing through our CAS-2 (Community Accommodation Service Tier 2), and longer-term supported housing. We also run group sessions for people on probation to improve wellbeing, as well as offering advice services to help with personal finances and debt and accessing accommodation. Our Criminal Record Support helpline offers advice and guidance on criminal records. Our services are available across England and Wales.
Yes. We deliver a range of specialist services in prison, including interventions that help people with resettlement before and after release. We support people pre- release through our Personal Wellbeing and Accommodation Advice services. The Departure Lounge outside HMP Doncaster is our Through The Gate service that provides people with essential items and helps them organise key appointments immediately after release.
Our Community Accommodation Service Tier 2 (CAS-2) provides suitable, short-term accommodation for those who would otherwise be held in prison or would be released homeless. Referrals can only be made by HMPPS staff. We are not able to accept self-referrals or referrals by friends, family and non-HMPPS staff. If you have any questions about CAS-2 or you are a HMPPS member of staff who needs support with a referral please contact us by emailing referrals@nacrocas2.org.uk or calling 0300 555 0264.
Our Accommodation Advice service, part of the Ministry of Justice-funded Commissioned Rehabilitation Services, supports people to sustain their current accommodation or find new accommodation to prevent homelessness, and operates across the East Midlands, West Midlands, and North Wales in partnership with local organisations. Referrals can be made by probation staff only.
Nacro provides finance, benefit, and debt advice services to adults under probation supervision in Northamptonshire and Hertfordshire. This service is grant-funded by the Ministry of Justice, aligned to the wider Commissioned Rehabilitation Services that deliver rehabilitation and resettlement interventions and services across England and Wales. We help people access benefits and entitlements, agree debt repayment plans, obtain ID, improve their financial literacy, and more. Referrals can be made by probation staff only.
Nacro’s CAS-2 is short-term, Ministry of Justice-funded accommodation for people without a suitable address for those who would otherwise be held in prison or would be released homeless. Nacro’s Step Forward service provides longer-term accommodation for people leaving prison, facing homelessness, with mental health issues, substance misuse, or who are at risk of domestic abuse. We run a range of supported housing and floating support services across England and Wales, working in partnership with the people we support and external agencies, enabling people to progress towards independence. Our services range from intensive and high need through to low-level support.
Hear Enver Solomon’s reflections following a visit to HMP Isis, where he met the teams helping men make a positive start after prison.
I’m eternally grateful for the support from Nacro, as I never believed achieving independent accommodation would be possible after serving a prison sentence.Gary, supported by Nacro's Accommodation Advice service
My CAS-2 support worker always makes herself available for me. This has been very important to me due to my mental health issues and PTSD. If it wasn’t for her support, I may have acted in a way that would’ve resulted in my recall. It’s nice to know there’s someone who cares about me. CAS-2 has provided me with the practical and emotional support I needed to start to put my life back together.Woman supported by Nacro's CAS-2 service
Our policy and research team draws on our frontline expertise, the expertise of the people we support, as well as a strong independent evidence base to influence change in the criminal justice system.
