Partner with us
We work in partnership across Wales with housing associations, charities, local authorities and probation.
Our work in Wales
As an established charity delivering services across Wales, Nacro Cymru provides a range of services, at the heart of all them; We strongly believe everyone deserves, a safe and secure place to live, a chance to be heard, and the chance to start again, with support from someone on their side.
Our team at Nacro Cymru is compassionate, resilient, determined, and adaptable. We stand as allies to those we support, providing emotional and practical assistance when it’s needed most.
Our Commitment to Welsh Communities
With over 30 years of experience in Wales, we are deeply passionate about supporting the communities we serve. We aim to shape Welsh policies by amplifying the voices and lived experiences of those we work with.
We understand the importance of diversity in our staff and services. That’s why we are committed to reflecting the communities we serve, delivering support in the language and manner that best meets your needs.
By working in close partnership with Local Authorities, the Welsh Government, and the Wales Probation Service, we tackle issues like homelessness head-on. We also prioritise partnering with local suppliers and contractors to ensure the funding we receive directly benefits the wider community, fostering long-term prosperity.
Collaboration is at the heart of what we do. Whether it’s offering a listening ear, emotional support, or practical help, we work alongside other agencies to provide holistic support that empowers individuals and builds confidence, enabling them to thrive.
In 2023-2024
-
487
people
were supported through our brokerage services to find sustainable accommodation.
-
2500
people
supported and worked with across or services.
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86
bonds
were live and supporting both landlords and tenants.
How we support you
We’re here to support you in every step of your journey toward stability and independence. We can help you successfully manage your tenancy and make sure you have a safe and secure place to call home. Together, we create structured support plans that cater to your individual needs.
Our team is always ready to offer a listening ear, as well as emotional and practical support. We believe in the power of working together, so we collaborate closely with other professionals and agencies. We focus on empowering and helping you build the confidence to live independently and eventually settle into long-term independent accommodation where you can truly thrive.
We offer a range of services:
Providing you a home and personalised support to help maintain tenancies and progress towards independent living.
Helping you stay in your home by providing expert assistance with tenancy management and home maintenance.
Supporting you in securing housing or staying in your current home.
Connect with your local service
Operating across Wales, we deliver tailored support to help individuals and communities thrive. Explore how we can support you in your local area below:
Our Wales Community Accommodation Service (CAS-2) provides accommodation and support for people across Wales on bail or released from prison on licence in need of a suitable address.
Read more about CAS-2 in Wales.
We are fortunate to offer a range of services across Carmarthenshire, aiming to meet the needs of the entire community. A core value of ours is the belief that everyone should have access to the support they need.
We implement a Housing First model, which has proven to be highly effective in ending homelessness for individuals with multiple and complex needs. Additionally, we provide floating support to anyone within our catchment areas who requires assistance in finding or maintaining their home. This programme acknowledges that anyone can face challenges at different points in their lives and offers targeted interventions to help individuals return to a place of wellbeing.
Our Connecting Carmarthenshire service is a navigation service centred on wellbeing, focused on bringing communities together and building resilience.
Read more about:
In Conwy, our teams are dedicated to combating homelessness. One of our services focuses on building strong relationships with local landlords, which helps connect individuals in need with available housing. This service may also include access to a deposit guarantee scheme. Additionally, we provide supported housing for individuals involved with the criminal justice system. Another service offers assistance to anyone looking to build confidence and skills necessary to maintain their home.
Read more about:
As part of our commitment to the Welsh government’s goal of ending homelessness, our teams collaborate with landlords to help identify new homes for individuals utilising our services. We also offer support through a deposit guarantee scheme. Additionally, we provide housing for those in need, along with the necessary support to help them maintain stable living conditions.
Read more about:
Our Doorstop scheme offers support for individuals who have experienced substance issues and are dedicated to maintaining abstinence. We provide accommodation for the entire duration of the support. Our non-judgmental team guides participants through the cycle of change, helping them progress towards independence.
Read more about Doorstop Flintshire.
In Gwynedd, we offer floating support to anyone who needs assistance in finding or maintaining their home. This scheme recognises that everyone can face challenges at various times in their lives and provides targeted interventions to help individuals regain a sense of stability and contentment. For those who need quick advice or help navigating the right services, our Drop-In Scheme is available from our office in Bangor and appears at community hubs throughout Gwynedd.
Additionally, we provide supported housing for individuals who have been involved with the criminal justice system. Our Doorstep Scheme offers support to those who have faced substance issues and are committed to abstinence. Accommodation is provided for the duration of the support.
Read more about:
We provide accommodation advice and support to men leaving prison or on community orders and under the supervision of the Probation Service. Our support is tailored to each individual, either helping them to maintain the accommodation they already have or to find new accommodation to prevent homelessness.
Read more about Accommodation Support for People on Probation or in Prison: North Wales.
Facing homelessness is incredibly challenging and often overwhelming. Our compassionate team is available on-site 24 hours a day to provide both emotional and practical support to individuals in emergency accommodation. We help them navigate the difficulties they face and work towards securing permanent housing.
We also provide support for those staying in bed and breakfast accommodations throughout the county. Recognising the unstable nature of this type of lodging and the challenges faced while residing in it is central to the assistance we offer.
Read more about Pembrokeshire Homelessness Services.
Our Housing Support with Camau Nesaf service provides homes for people in need of somewhere to live and who need support to help them to keep a stable home.
Read more about our Step Forward Housing.
I believe that my Outreach worker saved my life. I was very depressed when I moved to temporary accommodation and didn’t know what to do with my days. I have no family and no friends that I can trust anymore. I could feel myself spiralling into a depression that I’d never felt before. My Outreach worker helped me find counselling and a voluntary job which I love and I’m a different person than I was 6 months ago. My Outreach worker helps me to bid on properties and I’m hopeful that I will secure a home in the near future.Service user in Wales
Join us in making a difference
Work for us
Some organisations talk about making a difference. At Nacro, we do it every day. Find out what it's like to work at Nacro, and look at our latest vacancies.
Volunteer
Our volunteers play an important role in Nacro’s work. We support you to volunteer in a way which works for you and for the people we support.