Our impact | Nacro
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Our impact

At Nacro we strive to continuously improve and achieve even better outcomes for the people we support.

Read about the impact we’ve made across a range of the services we deliver.

Education

We work with some of the most disadvantaged young people in our education centres, many of whom have previously disengaged with learning.

A significant majority of our learners have multiple barriers to learning, including one or more social disadvantage indicator. More than half declare a learning difficulty or disability at enrolment, and 60% are from the 27% most disadvantaged wards.

Despite this, we know our learners have the potential to achieve and we support them to do so.

In 2022/2023

  • 91 %

    of young people studying with us pass their GCSE English/Maths

  • 91 %

    of students said they felt more confident after studying with us

  • 96 %

    of young people learning with us pass their qualification

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Nacro leaders, managers and staff hold high ambitions for learners that help them make good progress, achieve well and take positive next steps in their education and employment.
Ofsted report 2019

Housing

Our supported housing and floating support services help people who are often facing significant disadvantage.

We house and support approximately 2,200 people every night.

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Satisfaction Survey 2023/24: Social Housing Tenants

Between September 2023 and February 2024, many of our tenants throughout the country took part in an important survey. All tenants were invited to participate in the survey by postal, online and telephone questionnaires.

This report contains key survey results regarding social housing tenants’ opinions about their homes and the services received.

Find out more

In 2021

In our Lincolnshire NEST young people's service

  • 100 %

    of young people engaged in education, training or employment

  • 99.7 %

    of young people moved onto secure housing.

  • £ 1607

    saved per intensive need placement (Lincolnshire City Council)

    *compared to previous model.

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This service has proven invaluable in helping us to support some of our most complex young people in some of the most challenging circumstances. The NEST team work tirelessly with LCC staff to deliver high quality outcomes whilst providing beautiful and well-appointed accommodation.
Andy Morris, Corporate Parenting Manager, Lincolnshire County Council - Lincolnshire NEST 2021 Impact Report

The Peterborough Accommodation Service funded by and delivered with Sodexo, works in partnership to support women who had regularly been recalled to custody and who had struggled to maintain an independent housing tenancy.

The independent Peterborough Accommodation Project 2020 evaluation found that:

  • Recall was reduced by 50% for women in the project.
  • Magistrates considered the project as a robust alternative to prison.

Justice

Our justice services help people from first contact with the system to resettlement on release.

Through our accommodation support service for people on probation or in prison we helped people in and leaving prison achieve three quarters of the outcomes they were set, such as securing accommodation and improving tenancy sustainment skills.

In 2022

Through our accommodation support service

  • 1500

    people secured somewhere to live on release from prison.

  • £ 25000

    secured in rent deposits

    to help service users access private rented accommodation.

  • 87 %

    of people helped through the scheme would recommend it to others

Our Greenwich intensive health resettlement service funded by NHS Oxleas works with people leaving HMP Isis, HMP Thameside and HMP Belmarsh with mental health needs. An independent evaluation of the service found:

  • Those in the service were significantly less likely to be homeless two weeks after release and three months after release. And at nine months had been in secure accommodation significantly longer than those not in the service.
  • Significantly more of those in the service were receiving benefits, in contact with a GP and with mental health services three months post release.
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I’m really grateful for it. I wouldn’t be where I am now, getting my life back on track, if it wasn’t for them.
Intensive Health Resettlement Services Greenwich service user - RESET Evaluation 2020

In 2021

Through our Criminal Record Support Service (CRSS)

  • 14335

    inquiries through the helpline.

  • 71 %

    of cases we provided advocacy on were successful.

  • 98 %

    of callers to our helpline would recommend our service.

Policy and campaigns

We have a track record of success in our campaigning and influencing.

Our campaign to end Friday prison releases has led to a Private Members Bill being tabled with the aim of significantly restricting Friday prison releases for people with high resettlement needs. This received cross party support.

Our six year Lottery funded Beyond Youth Custody partnership influenced the way the Youth Justice System approaches resettlement. Resettlement not only became one of the key workstreams of the Youth Justice Board (YJB) but the need to focus on a child’s identity was taken up by the YJB and adopted by their new approach of ‘Constructive Resettlement’, taken from our body of evidence.

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Nacro has done some really effective campaigning.
Simon Fell, Conservative MP for Barrow and Furness, and sponsor of the Private Members Bill to reduce Friday releases.