Governance, policies and procedures

We are a national charity, working with people across our services in justice, housing, education, and health and wellbeing. We see your future, whatever the past.

Every one of our services users are unique. Many have struggled; growing up in care; facing homelessness; failed by the education system or caught up in the tide of the justice system. The challenges we face shape who we are, but our past shouldn’t dictate our future.

We believe that everyone deserves a good education, a safe and secure place to live, a chance to be heard, and the chance to start again, with support from someone on their side.

These policies and statements explain our approach to fulfilling this work.

Register of interest

As part of our commitment to good practice in corporate governance, we maintain a record of potential conflict of interest, relevant to the work of Nacro. Potential conflicts are also declared at the commencement of meetings and recorded in minutes and can be ‘direct’ (an interest of the individual) or ‘indirect’ (arising from an interest of close family).

Trustees are required to:

• Detail information on any transactions involving related parties which potentially require disclosure in the notes to the accounts in accordance with FRS 102 section 33 and the Charities SORP 2015, and identify any other potential conflicts of interest.
• Staff are also required to declare their interests and any gifts and/or hospitality. Each April, we update the declarations made by our executive leadership team and senior staff, noting any gifts and/or hospitality received and any other potential conflicts of interest.

Declaration of interests and corporate governance

The following outlines the interests of our trustees, executive leadership team and senior staff:

Housing governance, policies and statements

Our housing policies provide further details on the governance, eligibility, and procedures for service users to access support, and the process for raising any concerns they may have.

Education governance, policies and statements

Our education policies provide further details on the governance, eligibility, and procedures for students attending Nacro Education and Totton College. They provide details on how to access support, and the process for raising any concerns they may have.

Justice and Health governance, policies and statements

Our justice and health policies provide further details on the governance, eligibility, and procedures for service users to access support, and the process for raising any concerns they may have.

Consumer regulations and complaint leads

As part of regulatory requirements, we have dedicated personnel overseeing our consumer regulations and complaints. These individuals ensure we’re adhering to the requirements of the legislation, but also oversee our continuous improvement programme to shape our services and the support we provide to service users.

Consumer Regulations Leads: Helen Dyson | Peter Airey 

Complaints Leads: Philippa Oldmeadow

Privacy, cookies, terms of use, and publications

As part of our commitment and due diligence, we have detailed our policies surrounding data protection and users’ privacy. These include how we collect data, our responsibilities in its management and use. Our terms of use outline our approach and expectations for using the Nacro site, while our accessibility statement refers to the steps we have taken to support those with additional requirements when exploring this site.

The safety and wellbeing of our service users and learners is at the heart of the services Nacro provides. Our safeguarding policy outlines the responsibilities, expectations, and procedures for all of those in the Nacro community.

All of our publications, including corporate governance policies and procedures, can be found in our Publications Library.